COVID-19 has changed a few things around our mountain town. Here’s some information for you on how we handle cleaning, cancellations and checking in to your vacation rental.
Please be assured we follow all Colorado Department of Public Health and Environment (CDPHE) cleaning guidelines for COVID-19. Our professional housekeeping staff always uses EPA-registered disinfectants to clean all surfaces in our vacation homes. All linens are washed by an outstanding, local commercial laundry facility with the highest standards for cleanliness and hygiene. The health and safety of our guests and employees is our number one priority!
Non-holiday reservations: Reservations cancelled at least 30 days before arrival day will be refunded 100%. Reservations cancelled 29 or fewer days before arrival date will be refunded whatever amount we can re-book with a new guest.
Holiday reservations (the week of Christmas and the week after Christmas): Reservations cancelled at least 45 days before the start of your stay will be refunded 100%. Reservations cancelled 44 or fewer days before arrival date will be refunded whatever amount we can re-book with a new guest.
Is there a cancellation fee? You can cancel any reservation for free up to 24 hours after booking. After 24 hours we charge a $50 administrative fee for cancelling a reservation more than 30 days from arrival date (45 for holiday reservations).
What if the Ski Resort closes? If the Steamboat ski Resort completely close due to COVID-19 before or during your stay, Four Seasons Steamboat will refund any days impacted by the COVID-19 closure.
What if I booked through VRBO or AirBnB? VRBO and AirBnB have limited options to choose for cancellation policies. VRBO guests will be required to use our cancellation policy.
You can read our full terms and conditions here.
Contactless Check – in
All but two of our vacation homes feature contactless check in using electronic locks or lockboxes. You will arrive at your vacation rental and check yourself in!